Our monitoring center is comprised of highly trained, EMD certified care specialists who are available 24/7, 365 days out of the year to provide you with any help needed. In the event of an emergency, you will simply press your button that’s on your necklace or wristband. A care specialist will speak to you over the Master Unit. The care specialist will ask you what the emergency is and you will answer them by speaking into the air and letting them know what the emergency is. The care specialist will then make a decision on what type of help you need and will get you help immediately. To further support you, the care specialist will remain on the line with you until help arrives so that you can be comforted in knowing that you are not alone in your moment of need. Also, in a situation where you press the button and cannot speak or respond to our care specialist, we immediately send you the paramedics! We do not take chances with your life and our care specialist will continue speaking to you on the Master Unit, reassuring you that help is on the way.